Unpaid Endorsement: Midphase Customer Service Is The Best
I dont endorse products much, but if you’re in the market for hosting it doesn’t get much better than MidPhase: No nickel and diming for addons, no hidden charges, great interface, no downtime and excellent customer service.
Any time day or night if I have a problem, I go to their website— no login, no BS— and I click on the live chat and tell them my problem and they fix it or give me instructions on how to fix it.
These customer service agents do an excellent job with much aplomb.
Here’s A Chat I Had Tonight, Where I looked Like An Idiot:
Please wait for a site operator to respond.
You are now chatting with ‘Hristos’
Hristos: Welcome to Hosting Services Live Chat! How can I help you?
you: hey hristos
you: ok im trying to install and ad server called openx to be used for all my sites
you: i installed it into my main sites directory and it didnt work
you: the main site is wordpress, btw
Hristos: What is your domain name?
you: misanthropytoday.com
Hristos: by the main directory you man publi_html?
you: right
Hristos: did you follow the instructions here?
Hristos: http://www.openx.org/docs/2.4/qsg-install
you: lemme check
you: yes
you: verbatim
you: chmod and all
you: its making me so pissed hristos
you: as a matter of fact, earlier my friend Ben Peterson came over to lend a hand and i ended up doing a wrestling move on him called “the sleeper hold” because he couldnt help me
Hristos: can you provide me with some ftp credentials so that i may check the server?
you: ok..
you: Username: XXXX Password..: XXXXX
Hristos: let me have a look
you: where you from flapjack, thats an interesting name
Hristos: i am from chicago
Hristos:
you: ah chicago, i spent a month there one night
Hristos: were you aware that the url is case sensitive: misanthropytoday.com/OpenX
Hristos: or did you get that far already?
you: i hate myself hristos
you: that is it
you: you can come over and give me a sleeper hold if you want
Hristos: hahaha, thats ok my friend!
Hristos: Is there anything else I can help you with?
you: have a good one sir, no thats it. thanks again you guys are the best at MidPhase. Top notch.
Hristos: You’re welcome.
Hristos: Thank you for chatting, have a great day!
Hristos:
Hristos: or night
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The problem is MidPhase farms out their customer service to a Ukrainian company and the customer service reps speak very poor English so there are communication problems. Stay away.
December 10th, 2008 at 10:17 pm