FreeCreditReport.com Are Crooks!
When you’re wronged your first instinct might be to dust off your flamethrower and be prepared to crawl into any sewer drain in Chinatown to find the perpetrators.
I just write bad stuff about them here instead.
Here’s what happened to me:
Around the age of 28 I became very interested in my credit score and joined freecreditreport.com (rel=nofollow you bastards! Take that!) to “seize control of my credit destiny!”.
I really go in for those rich media banner ad slogans.
So a year or so later, tired of seeing their patented “Triple Protection” service on my bank account statements I go in to cancel my membership. My credit score had raised a measily 25 points in that time and I feel relatively safe that nobody will try and steal my identity, and if they do, well they might get approved for a Sears or Mervyn’s card.
Here’s how most online services work when you want to cancel them. You go to a section called “Account” or “Dashboard” or “Match.com Member Area” and you find an area that says “Cancel Membership” or sometimes they say “Pause Subscription” (very non-judgemental, that one, yeah, you Match.com).
Here’s what FreeCreditReport.com’s cancel membership area says (Buried in the FAQs no less!):
How do I cancel my membership?
If for any reason you are not satisfied, you can cancel anytime to discontinue your membership to Triple Advantage Credit Monitoring and stop the monthly billing. However, you will not be eligible for a prorated refund of any portion of your current month’s paid membership fee. To cancel, please contact Customer Care at 1-888-829-6560.
https://www.freecreditreport.com/FAQ.aspx?SiteVersionID=739&SiteID=100133&Status=A&sc=668212&bcd=&csid=False#(false-as-in-good-luck-cancelling-your-account-asshole)
What.The.Fuck.
Anytime eh? That’s interesting 8:30PM tonight falls into the “anytime” category for me, but I got some recording saying they weren’t open.
Experian’s copywriters don’t know what ‘anytime’ means.
an·y·time (
n
-t
m
)
adv.At any time.
an·y (1. One, some, every, or all without specification:
Well, I did do one thing. I gave them a new credit card number, which they can use anytime.
(Notice the usage of “any time” this time around)
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yeah, credit cards are the same way–why do I have to call and negotiate with somebody to cancel my credit card? that shit should be as easy as clicking a link.
tom, it made me so damn pissed.
there needs to be a law passed where you can easily sue a company for making it intentionally difficult to unsubscribe or cancel their service.
if they offer a good service then cancelling is just a part of life: you’re watching your expenses, your needs have changed, etc. it’s good customer service to allow a customer to cancel because when their situation changes (i.e. when i become interested in my credit score again) i’ll remember how easy it was to sign up and later cancel and will sign up again.
Please help me. I am trying to change banks and I can’t because of the Fraud Alert on my old account. I want to cancel this but cannot get it done with the phone number listed on the NOTICE OF ACTION BASED ON INFORMATION CONTAINED IN COMSUMER REORT form that the new bank gave me. I am 73-years-old, living on Social Security and not as “sharp” at things as I used to be but I do want the Fraud Alert taken off my Experian, Equifax, Trans Union and Chex Systems so I can change banks.
Please contact me to remove my name.
Thank you.
Gail E. Barnett